Why should I care about what people write about me on the Internet?
Studies show that 61% of patients perform web searches for health information* For many types of procedures, chances are a prospective patient’s first move will be to seek information about you online before they consider a consultation.
*Pew Research Center, Pew Internet & American Life Project
What does eMerit do?
There are three main pillars to the program. First, we Monitor what is being written about you online. We watch the major doctor rating sites and review organic searches for you and your practice. Second, we help you Respond to posts and feedback, if appropriate, in a timely and HIPAA compliant way. If anything comes up, your Reputation Account Manager will assist you with suggestions and solutions. Third, we assist in Promoting your practice – helping you maximize patient satisfaction and support. eMerit will build a more complete professional picture of your online presence through a significant quantity of diverse, verified reviews. eMerit is not only a reputation management program but also a marketing and a risk-mitigation service.
How do patients share their feedback?
We supply you with an eTablet or netbook, pre-loaded with all the tools you need. Patients access a feedback survey on the eTablet or netbook via the Web. This program allows for them to provide real time feedback. It also notifies you if a patient wants to discuss their situation; shortening the time needed to resolve potential problems, improving communication and strengthening the patient-doctor relationship.
What else do you do to promote my online presence?
Your eMerit team will also create a personalized profile program for you. This information is used to build and support what people see when someone searches your name or your practice name.
What if I have an issue not directly related to an online posting?
As an eMerit Member, you have access to Medical Justice’s extensive experience with addressing general medico-legal issues.
If a patient reviews me, will I have the opportunity to control what is posted online?