About eMerit

Helping patients find the best doctors online. Helping the best doctors be found online. At eMerit®, we focus on managing your Dental or Medical Identity toward a sustainable and growing business – where both doctors and patients thrive. And we minimize distractions away from patient care while meeting your business objectives by transforming everyday patient interactions into growth drivers. At eMerit, we take your Medical Identity® personally.

Restaurant Owner Responds to Pissed Off Yelper Accusing Her of Fecal Incontinence

By |July 15th, 2016|Frontpage Article, News, Online reputation, Online reviews|

I’ll start with the advice. Be careful about responding to angry reviews.

Now for what happened.

Here’s the review of Nick’s Riverside Grill. Not flattering. But, not a business killer.

“NEVER GO AGAIN!WORST SERVICE!I went there for happy hour and they hold my card at the bar. Charged me two drinks and more while I only […]

Point-of-Service Reviews. Are They Tainted by “Undue Influence?”

By |July 1st, 2016|Marketing, News, Online reputation, Online reviews|

I recently presented at a conference. I was making the case for gathering patient feedback at the point-of-service. The benefit is that information captured at the point-of-service is not dated. It’s not stale. It’s timely and relevant. It makes no sense for patients to identify problems that presented days or weeks ago. Memories fade. I […]

How EMRs Can Make Physicians Look Dumb

By |June 24th, 2016|News, Uncategorized|

Two examples were presented at a recent conference. One was a cut and paste propagation of a minor problem. The other was an EMR problem related to templates.

  1. In the history, some doctor at some point wrote “patient deeniied abdominal pain…” That misspelling was likely related to heavy fingers on select vowels. This misspelled […]

Texting and HIPAA

By |June 17th, 2016|Compliance, Cybersecurity, News, Practice management|

I received a text this morning reminding me of a dental appointment in two weeks. I appreciate the reminder. Still, I don’t remember ever providing authorization to text me. For many items related to my healthcare, I certainly prefer a quick text (or email) over the secure platforms that require signing up for an account […]

Your Practice Have a Website? Don’t Make These Mistakes.

By |May 27th, 2016|Cybersecurity, Frontpage Article, News, Online reputation, Practice management|

Of course your practice has a website. Maybe it’s old. Maybe it’s being updated. But, the following lessons apply to almost anyone and everyone in healthcare.

In no particular order, here are some tips:

  • Make sure YOU own your content.I can’t tell you the number of times I’ve heard from a doctor who had an untoward […]

Online Reviews and Quality. Do They Even Correlate?

By |May 20th, 2016|Marketing, News, Online reputation, Online reviews, SEO|

In college, I devoured a book called Zen and the Art of Motorcycle Maintenance.

Who didn’t?

I know I’m dating myself here. But, the book reappears on college campuses every decade. The book delves into what defines quality. The protagonist’s philosophical investigations drove him insane, and he was ultimately treated with electroconvulsive therapy, which […]