Online Platform Legal Immunity and Human Trafficking

Since 1996, online platforms have been mostly immune from tort liability for content posted on their sites. If you had a beef with the content, your sole remedy was/is to file an action against the person who posted the content. Not easy to do. The platforms are immune because of a provision called Section 230 of the Communication Decency Act. [...]

By |September 26th, 2017|Categories: Online reviews|0 Comments

The Voyager Spacecrafts and Hurricane Harvey – Humanity at Its Best

I’m from Houston. I do not live there now. But, I grew up there. My entire extended family lives there. I went to medical school and did my residency there. I have many friends and colleagues who live and work in Houston. As I write this, Hurricane Harvey and the flooding aftermath are still wreaking havoc. Property has been damaged [...]

By |August 29th, 2017|Categories: News|2 Comments

One Person Who Should Have Kept His Apple 

How many people founded Apple?  If you’re like me, you confidently answered two. Steve Jobs and Steve Wozniak. In 1996.  But, there was a third founder.   Ronald Wayne.   He worked with Steve Jobs previously at Atari. He received a 10% equity stake for designing the original Apple logo, writing the Apple I manual, drafting the original partnership agreement, and the [...]

By |August 17th, 2017|Categories: News|0 Comments

Internet Trolls – A Nocturnal Beast

If you have an online presence, and the public has access to comment about you or your business, sooner or later, you’ll get beaten up. The technical word for this is trolling. An inappropriate, egregious, or personal attack. Trolling is more a matter of tone than substance. Trolling is ubiquitous. A recent study from computer scientists at Stanford and Cornell [...]

By |August 1st, 2017|Categories: Online reputation|0 Comments

Can Patients Sign Forms Allowing You to Respond in Detail to Negative Reviews Down the Road?

Most industries have the benefit of being able to respond fully to negative online reviews. They can dive into the dirty details and set the record straight. Whether or not that makes good PR sense is a business decision. A restaurant can respond that a patron was rude with the staff, inebriated, and unable to control his alcohol. A [...]

By |July 19th, 2017|Categories: Compliance, Online reviews|3 Comments