Sometimes you need a nugget of medical information – pronto. If your patient has been in a hospital, you likely have access to reams of data. Finding your nugget may take seconds, minutes, or hours. You may never find it.
A number […]
Ars Technica and the Minneapolis Star Tribune recently reported that Mayo Clinic is considering prioritizing patient care with private insurance over those with Medicare and Medicaid.
The Minnesota Department of Human Services (which oversees Minnesota Medicaid), stated:
“Fundamentally, it’s our expectation at DHS that Mayo Clinic will serve our enrollees in […]
Most doctors understand that once you have agreed to treat a patient, and you are in the middle of a treatment plan, you must either complete the treatment or find an acceptable alternative to the patient. The reason is to avoid a charge of patient abandonment.
Vignette #1:
Doctor receives a consult from the emergency […]
In my last post, we discussed how HIPAA impacts rules and regulations related to capturing reviews for posting online. We limited the discussion to working with vendors to help you capture and post online reviews. Such vendors must be HIPAA Business Associates. And if Protected Health Information is posted online, you need a formal HIPAA […]
In my last post, we discussed how the Federal Trade Commission impacts rules and regulations related to capturing reviews for posting online. To recap, the guiding principle is not to pay for reviews. No money, no gift cards, no discounts on future goods or services. If you do offer such perks, you must disclose that […]
A Marketing Department’s mission often collides with the Legal and Regulatory Compliance Department. In spite of the natural conflict, coexistence is possible.
Online reviews have changed the consumer landscape in influencing buying decisions. Healthcare is affected by the same dynamic. Healthcare marketing departments have embraced online patient reviews as the next new thing. Such reviews provide […]
If you practice medicine or dentistry, you WILL get a negative review. If I hear a doctor tell me they have never had a negative review, I conclude one of the following. The doctor is just starting practice; he never looked; or is a liar. It’s similar to practicing medicine and hoping you’ll never get […]
[We care about your privacy. This embed serves content from youtube-nocookie.]
Video transcript:
While many of the reviews that you receive are positive, occasionally they will be […]
I’ll start with the advice. Be careful about responding to angry reviews.
Now for what happened.
Here’s the review of Nick’s Riverside Grill. Not flattering. But, not a business killer.
“NEVER GO AGAIN！WORST SERVICE！I went there for happy hour and they hold my card at the bar. Charged me two drinks and more while I only […]
[We care about your privacy. This embed serves content from youtube-nocookie.]
Video transcript:
What are HIPAA audits? What has changed with HIPAA is that the government entity that overseas […]