I am frequently invited to speak to medical students and residents. I’m often the first person to introduce them to the wonderful world of medico-legal headaches.
It’s a topic they typically don’t think about while they’re studying and training.
Why?
It’s hard enough learning the Kreb’s cycle, the anatomy of the brachial plexus, and how to dissect tissue, […]
If pro is the opposite of con, what is the opposite of Progress?
Congress.
It’s an old joke, but, what exactly did Congress just do?
By unanimous consent, it passed the Consumer Review Freedom Act (H.R. 5111). As of this writing at year end, it still needs to be signed by the President. But, there’s every indication […]
Here’s Exhibit A for why it’s generally a bad idea to sue someone for an online review.
“They need to think before they post. She needs to learn — people need to learn that there are consequences for their actions.” Attorney Keith Nguyen shared this statement with a reporter when asked if he felt guilty about […]
I know people have strong opinions on the topic of cash deposits to schedule a surgery date.
My opinion on this has evolved.
The issues are:
The typical rationale for a deposit is […]
In my last post, we discussed how HIPAA impacts rules and regulations related to capturing reviews for posting online. We limited the discussion to working with vendors to help you capture and post online reviews. Such vendors must be HIPAA Business Associates. And if Protected Health Information is posted online, you need a formal HIPAA […]
In my last post, we discussed how the Federal Trade Commission impacts rules and regulations related to capturing reviews for posting online. To recap, the guiding principle is not to pay for reviews. No money, no gift cards, no discounts on future goods or services. If you do offer such perks, you must disclose that […]
A Marketing Department’s mission often collides with the Legal and Regulatory Compliance Department. In spite of the natural conflict, coexistence is possible.
Online reviews have changed the consumer landscape in influencing buying decisions. Healthcare is affected by the same dynamic. Healthcare marketing departments have embraced online patient reviews as the next new thing. Such reviews provide […]
If you practice medicine or dentistry, you WILL get a negative review. If I hear a doctor tell me they have never had a negative review, I conclude one of the following. The doctor is just starting practice; he never looked; or is a liar. It’s similar to practicing medicine and hoping you’ll never get […]
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Video transcript:
While many of the reviews that you receive are positive, occasionally they will be […]
I’ll start with the advice. Be careful about responding to angry reviews.
Now for what happened.
Here’s the review of Nick’s Riverside Grill. Not flattering. But, not a business killer.
“NEVER GO AGAIN！WORST SERVICE！I went there for happy hour and they hold my card at the bar. Charged me two drinks and more while I only […]