People get angry. Patients get angry. Sometimes they will call your office to fix their perceived problem. Sometimes they go online to vent. Sometimes they go to court.
And on rare occasion, they picket your office.
What can be done.
First, this analysis addresses a picketer who is dealing with a private matter, and not a matter of […]
Hedge funds use all types of information to “beat the market.” Some use satellite data of how many cars are parked in lots in front of department stores to predict sales figures. An empty lot bodes poorly for quarterly returns. Some look at satellite data of corn fields to predict commodity prices.
Two examples were presented at a recent conference. One was a cut and paste propagation of a minor problem. The other was an EMR problem related to templates.
We’re excited to announce a FREE live webinar in partnership with the Mayo Clinic Social Media Health Network.
Join us on Thursday, February 18th from 1-2pm EST
Register Now
Our founder and CEO, Jeff Segal, M. D. will discuss:
O-other people’s opinions, that is. Strangers.
Patients’ healthcare decisions are typically influenced by three things: Their (P)rior experiences, (M)arketing information, and input from (O)ther patients and online reviews. And it’s typically a zero-sum game – the greater the reliance on one source, the lower the need for the others. Doctors at a crossroads of (M) and […]
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The last thing a physician or dentist wants is a negative online review. But what if we […]
We are often asked whether it is more effective to have patients posts hundreds of reviews on a single site – or whether it is better to have those reviews distributed across many sites.
This can only be answered in context. Effective or better for what?
Patients are looking for balanced information about a practice. They are […]
Dr. Farris Timimi prescribes a 12 word social media policy for doctors. It bears repeating.
Don’t lie: Needs no further explanation.
Don’t pry: Don’t seek out protected health information within social media platform.
Don’t cheat: If you make a mistake – as we all do – step up […]
