Leveraging Patient Reviews with eMerit
Step 2: Upload Patient Reviews Automatically to the Best Doctor Review Sites
If I use eMerit, where will my patient reviews go?
The most sought after doctor review websites like Healthgrades, Vitals, UCompare Healthcare and RateMDs offer patients libraries of free review content about you. They also trend well within the Internet’s most popular search engines. When a patient looks for doctor reviews, most of what they see is published by these websites.
But they’ll find reviews posted to other websites as well, which is why we auto-post reviews you collect to a dozen Google page-one websites. We call it crowdsourcing. And that aligns with Google’s “reviews around the web” update.
But why upload my patient reviews to so many websites?
If patients provide positive feedback, it’s a doctor’s disadvantage to hole everything up in one place – even if that place is Google.
In the event a website retires or the company supporting them dissolves, your reviews will disappear- e.g. if you are one of the thousands of doctors who relied on DocScores in the past, you should know what that feels like.
By populating the whole web with positive patient reviews, your name and practice will also benefit from crowdsourcing – which basically means this: Instead of a few patients whispering good things about you in one place, you could have a whole chorus of patients singing your praises all across the Web.
Plus, it looks great when you gain momentum. Here are two eMerit members currently benefiting from crowd sourcing.
So how do my patient reviews get online?
That’s what your account manager is for – they ensure every review you collect goes somewhere meaningful. Which website a review posts to depends on how a patient completes our survey. But if your survey tool of choice is connected to the Internet when the survey is completed, we’ll receive it, and do our best to post it in near real-time.
What about negative patient reviews?
Everything you collect, we post. eMerit does not filter.
But your account manager studies every review you collect, and if we catch something unfavorable, we’ll notify you as soon as possible. And if you’d like to take defensive action, our communication experts will help you craft a HIPAA compliant response, allowing you to defend your practice while respecting the publisher’s privacy.