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How To Reverse a Negative Patient Review [VIDEO]

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Video transcript:

While many of the reviews that you receive are positive, occasionally they will be negative. How do you handle a negative review?

Well, if you know who the patient is, you can reach out to him or her and try and solve their problem. And if you have solved the problem, ask if they will update or even remove the review. And the magic words you want to use, after you’ve solved their problem would be, “Would you be kind enough to update or remove the review? It’s a request not a demand.” It’s a request not a demand. The vast majority of people will reciprocate. Not everyone. But if you’ve solved someone’s problem, it’s a reasonable request to update the review. So that is one category of how to respond but you’re responding behind the scenes.

By |2017-07-14T11:14:20+00:00July 15th, 2016|Frontpage Article, Marketing, News, Online reputation, Online reviews|0 Comments

About the Author:

Helping patients find the best doctors online. Helping the best doctors be found online.At eMerit®, we focus on managing your Dental or Medical Identity toward a sustainable and growing business – where both doctors and patients thrive.And we minimize distractions away from patient care while meeting your business objectives by transforming everyday patient interactions into growth drivers.At eMerit, we take your Medical Identity® personally.

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